Buying from 1688 is just the start, and as your sourcing in the box, DHS sticks with you long after the sale. Our after-sales support includes handling returns, exchanges, and any supplier issues, ensuring your satisfaction. Our dedicated team responds to queries in under 4 hours, keeping your business running smoothly. With DHS, you’re never left in the lurch.
Our 89% client renewal rate proves we’re in it for the long haul. Whether you need help with a defective product or guidance on future orders, DHS is your partner. We also offer insights to optimize your product line, helping you stay ahead of the competition. Choose DHS as your sourcing in the box for support that goes beyond the transaction.
Technology is our superpower, and as your sourcing in the box, DHS harnesses it to supercharge your sourcing. Our AI factory matching system, with 98% accuracy, connects you with the best suppliers in record time. Advanced logistics software provides real-time tracking, keeping you informed.
From sourcing to delivery, our tech-driven approach ensures efficiency and precision. With DHS, you’re not just sourcing—you’re leveraging the future of supply chain management. Choose us as your sourcing in the box and stay ahead of the curve.
Q: How experienced are 1688 purchasing agents in handling international orders?
A: Most 1688 purchasing agents have over a decade of experience, serving thousands of global clients, including 70% e-commerce businesses. They’ve built networks with over 3,000 verified factories and maintain a 96.8% on-time delivery rate, ensuring smooth international transactions for products ranging from electronics to apparel.
Q: What happens if I receive defective products from 1688?
A: In rare cases of defects (0.7% return rate vs. industry’s 5.2%), agents coordinate with suppliers for replacements, refunds, or repairs. Their after-sales support resolves issues quickly, often within 4 hours, ensuring minimal disruption to your business.
Q: Do 1688 purchasing agents provide tracking for shipments?
A: Yes, agents supply tracking numbers for all shipments, allowing real-time monitoring via online platforms. Their logistics teams provide updates and respond to inquiries within 4 hours, keeping you informed throughout the process.
Q: Can a 1688 purchasing agent protect my intellectual property?
A: Agents safeguard your IP by using NDAs, secure communication channels, and vetted suppliers. They conduct due diligence to ensure suppliers respect your designs and provide legal support if issues arise.
DHS helped us launch a line of facial cleansing devices. Their communication and logistics coordination were excellent throughout.
Reliable, transparent, and efficient. DHS helped us scale our pet product line with zero hassle. Highly recommended!
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Add: Building B, No.2, He Er Er Road, Dawangshan Community, Shajing Street, Bao'an District, Shenzhen, China
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