Buying from 1688 is just the start, and as your 1688 buy agent, DHS sticks with you long after the sale. Our after-sales support includes handling returns, exchanges, and any supplier issues, ensuring your satisfaction. Our dedicated team responds to queries in under 4 hours, keeping your business running smoothly. With DHS, you’re never left in the lurch.
Our 89% client renewal rate proves we’re in it for the long haul. Whether you need help with a defective product or guidance on future orders, DHS is your partner. We also offer insights to optimize your product line, helping you stay ahead of the competition. Choose DHS as your 1688 buy agent for support that goes beyond the transaction.
Want your products to stand out? As your 1688 buy agent, DHS makes customization a breeze. From branded packaging to tailored product designs, we work with suppliers to bring your vision to life. Our team ensures every detail meets your specifications, with sample approvals before mass production to guarantee perfection.
Customization isn’t just about looks—it’s about market fit. DHS’s expertise across 100+ product categories means we can tailor solutions for any industry. With our 99.3% quality pass rate, your custom products will shine. Choose DHS as your 1688 buy agent to create products that make your brand unforgettable.
Q: How experienced are 1688 purchasing agents in handling international orders?
A: Most 1688 purchasing agents have over a decade of experience, serving thousands of global clients, including 70% e-commerce businesses. They’ve built networks with over 3,000 verified factories and maintain a 96.8% on-time delivery rate, ensuring smooth international transactions for products ranging from electronics to apparel.
Q: What happens if I receive defective products from 1688?
A: In rare cases of defects (0.7% return rate vs. industry’s 5.2%), agents coordinate with suppliers for replacements, refunds, or repairs. Their after-sales support resolves issues quickly, often within 4 hours, ensuring minimal disruption to your business.
Q: Do 1688 purchasing agents provide tracking for shipments?
A: Yes, agents supply tracking numbers for all shipments, allowing real-time monitoring via online platforms. Their logistics teams provide updates and respond to inquiries within 4 hours, keeping you informed throughout the process.
Q: Can a 1688 purchasing agent protect my intellectual property?
A: Agents safeguard your IP by using NDAs, secure communication channels, and vetted suppliers. They conduct due diligence to ensure suppliers respect your designs and provide legal support if issues arise.
Working with DHS was a game-changer. They helped us source high-quality portable coffee machines efficiently and ensured smooth shipping to the US.
Reliable, transparent, and efficient. DHS helped us scale our pet product line with zero hassle. Highly recommended!
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